Refund policy

Return and refund policy

We accept return and refund requests only for items that arrive defective or broken and remain unused. Candles must not have been burned, and room and linen sprays must not have been used.

Please report a defective or broken item within 14 days of delivery by contacting rarelightcandle@gmail.com. Include your order number and clear photos of the item and packaging. Keep the item and packaging while we review your request.

Contact us before sending anything back. We’ll provide instructions and confirm the resolution once we’ve reviewed your request.

We do not accept returns for change of mind or scent preferences. This policy does not limit any rights you have under applicable law.